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FAQs

Home FAQs

Frequently asked questions

How long does it take for home delivery?
Estimated shipping time is 6-8 days within USA, 10-14 days within Canada. For Express shipping is 2-3 days within USA & Canada.
How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( email feerielingerieshop@gmail.com) Immediately!
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain feerielingerie.com to your safe senders list.
How Do I Cancel An Order?
You can cancel the order within 3 hours!
How Can I Return/Refund My Order?
White bridal robes are categorized as lingerie and we do not accept returns. Refund only if the robe is defective due to our fault and you can send us a photo and show it. We accept claims within 3 days after delivery of the order. If you received a robe and you don't like it, you can return it within 3 days. Return shipping is at the expense of the buyer.
Is Shipping Included in The Prices?
No, shipping is not included in the prices.